FAQ'S

• HOW SOON WILL MY ORDER BE SHIPPED?

All products are handmade in-house. Orders ship within 1-4 days of placing your order. Once you receive a shipping confirmation email, you can expect a 2-3 day delivery, depending on your city. We use USPS/ UPS mail services. When packages leave our facility, we cannot control delays. Thank you for being so patient while we prepare your order.

• WHAT IF I GET A DELIVERY CONFIRMATION AND CAN'T FIND MY PACKAGE?

Once a package are marked "delivered" by USPS or UPS, & you find yourself unable to locate the package, we recommend inspecting your area or checking with a neighbor. If you still cannot locate your package, you MUST contact customer service at USPS or UPS and file a claim. Unfortunately, we cannot be responsible for stolen pkg's in your area.

• WHAT IS YOUR RETURN POLICY?

Once an order has shipped, we do not accept returns or exchanges due to the nature of our all-natural product. However, if an item arrives damaged, please email a photo of the damaged product within 48 hours after package delivery, and we will arrange to exchange it.

• WHAT IF MY BODY BUTTER BECOMES MELTED OR GRAINY?

Once the butters reach a smooth soft consistency they can melt during travel or even melt once they reach their destination if they go through a HOT climate like Florida, North Carolina, Texas, Georgia, Arizona, California, etc.

In hot climates or during Summer months we suggest refrigerating your butters for 30 min upon arrival. If melting has occurred, the butters will go back to solid fairly quickly. 

In rare cases, the butter consistency can become grainy and feel like it won't absorb into the skin. The graininess that develops in the all-natural butter cream is when the oils “crystallize” from melting and remelting due to hot storage conditions, as there are 9 fats in the product, with melting points of 75-100 degrees. The grains are actually the lauric acid and are the super healing parts of the butters and oils. You can smooth the balm out by scooping it out and placing it in a small glass bowl and heating in the microwave (on low) for 10-15 seconds at a time.  This will smooth the balm out again and at room temp. it will go back to a smooth solid. This small amount of low heat application will not harm the quality or nutritional value of the butters.

Again, the graininess is a rare occurrence.  Unfortunately, we cannot re-ship a new order if this happens because the same thing can potentially happen again and again. Just know that we will do everything on our end to deliver the best quality product, even freezing and insulating the product before shipping to extremely HOT climates during the summer months.